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1. When you are aware of a homeowner’s loss, how often is a disaster restoration company already
on-site? (Please check one)
Never
1-10% of the time
10-20% of the time
20-30% of the time
50% or more
2. How much time lapses between you hearing of a homeowner’s loss and talking with the homeowner?
(Please check one)
1-2 days
2-3 days
3-4 days
4 or more days
3. After a restoration company has been given the loss and their work has begun, how often do you prefer
an update on the on-going status, including costs of mitigating the loss? (Please check one)
Daily
Every other day
Weekly
None of the above
Other
4. Which method do you prefer a restoration company use to communicate these updates to you?
(Please check NO more than TWO)
E-mail
Fax
Phone call
Other
5. In general, how are you currently communicating with your vendors (engineers, consultants, restoration
service providers, etc.)? (Please check NO more than TWO)
US Postal Mail
E-mail
Phone
Vendor company intranet site
Other
6. When/how do you meet with the vendors that mitigate your client’s losses? (Please check ALL
that apply)
Trade shows
Office appointments
CE courses
E-mail
US Postal Mail
7. How frequently do you prefer to communicate with vendors that mitigate your client’s losses?
(Please check one)
Once a week
Once a month
Daily
Other
8. Does your company have an authorized vendor list or program for disaster restoration companies?
(Please check one)
Yes
No
9. How much influence does this vendor list have on you, and your insured, when they are trying to decide
which restoration company to select for their losses? (Please check one)
None
Some
Considerable
Strong
Completely Influential
10. Which of the following factors are important to you when selecting a vendor to mitigate you insured’s
loss? (Please enter most important first to least important last)
1.
2.
3.
4.
5.
6.
11. Which industry topics most interest you? (Check ALL that apply)
Educational - methods and trends
Restoration news and issues
Fraud and legal issues
Safety issues
Other:
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